Shipping policy

Shipping Policy

Last Updated: July 9, 2026
Thank you for choosing Million Dollar Wash. We are committed to delivering your premium orders quickly, safely, and efficiently.

1. Order Processing Times

All orders are processed within 1–3 business days. Fulfillment operates Monday through Friday, excluding weekends and major U.S. holidays. If we experience a high volume of orders, processing may take slightly longer. We will notify you via email if a significant delay occurs.

2. Domestic Shipping Methods & Delivery Estimates

Shipping charges are calculated automatically at checkout based on your delivery address and chosen speed.

  • Standard Shipping: 5–7 Business Days (Reliable ground delivery)
  • Expedited Shipping: 2–3 Business Days (Faster transit for urgent orders)
  • Overnight Shipping: 1 Business Day (Order must be placed before 12:00 PM EST)
Note: Delivery timelines are estimates and commence from the date of shipping, not the date of order.

3. Overnight Shipping Deadline

To qualify for Next-Day Overnight Shipping, your order must be successfully placed before 12:00 PM EST, Monday through Friday. Orders placed after this cutoff time, or on weekends and holidays, will be processed on the next available business day.

4. International Shipping & Customs

We proudly ship to over 28 countries worldwide. International transit typically takes 7–21 business days, depending on the destination country and customs clearance processes.

5. International Duties, Taxes, and Fees

All international shipments may be subject to local import duties, customs taxes, and brokerage fees. These charges are determined by your local customs authority and are the sole responsibility of the customer. Million Dollar Wash does not collect or predict these fees in advance.

6. Order Tracking

A shipping confirmation email containing your tracking number and carrier link will be sent immediately after your package leaves our facility. Please allow up to 24 hours for the tracking link to activate and display initial updates.

7. Address Accuracy & Redirects

Customers are responsible for providing an accurate and complete shipping address at checkout. We cannot modify or redirect shipments once they have been handed over to the courier. Million Dollar Wash is not responsible for packages delivered to incorrectly entered addresses.

8. Lost, Stolen, or Missing Packages

If your tracking status shows "Delivered" but you cannot locate your package, please check with neighbors, building management, or your local postal branch. If the package remains missing, contact our support team within 7 days of the marked delivery date so we can assist you in launching a carrier investigation.

9. Damaged Shipments

If your items arrive damaged, please take clear photos of the damaged products and the exterior packaging. Email these images alongside your order number to our support team within 7 days of delivery, and we will promptly arrange a replacement or refund.

10. Customer Support Contact

Our customer care team is here to help ensure a seamless delivery experience. For any questions, tracking issues, or shipping inquiries, please contact us directly at support@milliondollarwash.com